Privacy Policy — Cornerstone ATS

Cornerstone ATS LLC ("Cornerstone ATS", "we", "us") provides outbound sales and customer care services on behalf of client brands. This policy explains what we collect, how we use it, and the choices available to you.

Information we collect

Contact details such as name, telephone number, email address, and mailing address
Order and transaction details provided by the client brand on whose behalf we are calling
Records of communications, including call recordings and message logs
Basic technical information collected when you visit this website

How we use information

To contact customers on behalf of the client brand they purchased from
To answer questions, resolve issues, and support orders
To monitor and score calls for quality and compliance
To meet legal, regulatory, and recordkeeping obligations

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers who help us deliver messages, and those providers may not use it for their own marketing.

Sharing

We share information with the client brand on whose behalf we are working, and with service providers who support our operations, such as telephony and customer relationship platforms. Those providers may use the information only to perform services for us. We may disclose information where required by law.

Call recording

Calls may be monitored or recorded for quality assurance, training, and compliance. Where required, callers are notified at the start of the call.

Retention

We retain information for as long as needed to provide services to our client brands and to satisfy legal and regulatory requirements, then delete or de-identify it.

Your choices

You may ask us to stop contacting you at any time by telling a representative, replying STOP to a text message, or contacting us using the details below. You may also request access to or deletion of your information, subject to applicable law and to the instructions of the client brand that holds the customer relationship.

Contact

Cornerstone ATS LLC · Austin, Texas · info@cornerstoneats.com · (254) 229-1619